Change of Mind Returns
“Change of mind” includes purchases you have made in error .
We will accept a change of mind return provided it meets the following guidelines:
✔ Return within 30 days
**we will accept returns within 60 days .
✔ Return with proof of purchase
✔ Returns must be made within the country of purchase
✔ Item is not listed as an excluded item as outlined below.
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.
Returns Process (In-Store).
Once the returns policy has been met, we’ll offer an exchange or refund on the spot.
Exchanges for the same item .
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.